Shipping policy

Shipping

USA deliveries are made by USPS. Worldwide deliveries are made by FedEx. In case of strikes or other events, BrotherTakeMeBack may ship through other couriers.

Delivery time

BrotherTakeMeBack delivers in USA and in Canada within 2-6 working days (Saturday deliveries are not available). Islands, underserved locations, and remote areas may require extra delivery time.

Customs duties

Taxes and duties will not be displayed on the cart page for orders to Extra-EU countries. The courier will contact you in order to proceed with the payment and dispatch the parcel.

Tracking order

You can check the status of your shipment on the wall of your order’s link. After the processing of your payment’s order the status is “Complete” and you will receive an email with the tracking number. If you don’t receive the email try to check also the “spam” box or contact our Customer Service.

Shipping address

In order to guarantee the proper delivery times, we ask you to fill all the blanked spaces required for the shipping address. We ask you to insert the name of the company, offices or public activities and their opening hours when it is not a home delivery. BrotherTakeMeBack is not liable for any mistake or missing information in the customer address. For any information please contact our Customer Service: support@brothertakemeback.com

Damaged or tampered packaging

BrotherTakeMeBack is not responsable for any delay or damage of the products. If you receive a damaged or tampered packaging, we ask you to refuse the delivery or, eventually, to sign the monitoring reservation. It is warmly recommended to take a picture of the packaging, after and before opening it. If your products are damaged, please contact the courier to the local number.

Please inform Client Service at the following address: support@brothertakemeback.com

Other information

In case of delivery refusal, or in case of impossibility to deliver the shipment for reasons not attributable to BrotherTakeMeBack, shipping costs for the delivery and the re-entry of the goods and custom duties will be deducted from the refund. FedEx/DHL provides a second attempt for deliveries in case of absence of the recipient. After that, your order will be stocked at the closest warehouse. Stock costs may be charged to the client, if the delivery cannot be finalized for any issue related to the client.